I returned 2 paper passes 3 weeks ago and bought mobile ones instead. I am worried that I haven’t received a refund yet as it is a lot of money! Has anyone else had problems with refunds?
Janice
Answer
Returned Paper Passes
Best answer by rvdborgt
Refunds should be processed as soon as Eurail receive your paper passes. You can contact customer support to ask about the status:
Refunds should be processed as soon as Eurail receive your paper passes. You can contact customer support to ask about the status:
Thank you for your reply.
I have e mailed euro rail support frequently and receive prompt replies but am no further forward. You can see on the system that I cancelled my tickets on 23 December. Can you not put a stop on the paper tickets and give me a refund? I am worried that they were lost in the Christmas post.
Janice
We can't do anything here. We're not working for Interrail/Eurail. Simply fellow travellers helping others during our free time. :)
- Community Moderator
I returned 2 paper passes 3 weeks ago and bought mobile ones instead. I am worried that I haven’t received a refund yet as it is a lot of money! Has anyone else had problems with refunds?
Janice
Hi Janice! Please contact our customer support here: https://eurail.zendesk.com/hc/en/requests/new for an update on the status of the returned passes. You should receive an answer as soon as possible 🙂
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.