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Seat reservations required in app

  • June 1, 2025
  • 5 replies
  • 150 views
M

Good morning, I am travelling soon, I thought I was ready but suddenly in the application all trains including regional trains show "Seat reservations required".

 

Same search on the website shows "You're ready to board", just like it was when I added my trip to the planner a week ago.

 

For example, Lille to Amiens via TER.

Best answer by rvdborgt

This is a bug; I've seen comments more people about it. The TER you mentioned cannot be reserved. Please report it to customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

    5 replies

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    Railmaster
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    • rvdborgt
    • Railmaster
    • Answer
    • June 1, 2025

    This is a bug; I've seen comments more people about it. The TER you mentioned cannot be reserved. Please report it to customer service:

    https://eurail.zendesk.com/hc/en-001/requests/new

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    Eurail Community Moderator
    M
    • Martin555111
    • Author
    • Rail rookie
    • June 1, 2025

    It's a bit of a critical bug I would say, I will make a support ticket. Are they available by chat or only the chat bot ?

    Z
    R
    Railmaster
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    • rvdborgt
    • Railmaster
    • June 2, 2025

    I think the chatbot can pass you on to a human if you say the right things.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    Eurail Community Moderator
    Eurail Community Moderator
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    ​@Martin555111 

    You can also reach us directly through DM’s on Instagram, X or Facebook.

    FYI: This issue has been reported and I have added this message to the report.

    Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
    Eurail Community Moderator
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    Hi ​@Martin555111 & ​@rvdborgt, we can see now the issue has been resolved on RPA Android if using the newest version of 50.6.0 😊 Let us know if you still experience the same issue

    Please note that we can't reply to private messages at the moment. Thanks for your understanding. Do feel free to tag us with any questions or updates!
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