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Suddenly some Swiss trains are not valid anymore

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I
Rank
Userlevel 2

Up to now no new update to the rail planner app - still Thurbo trains are not bookable

M
Userlevel 5
Badge +3

Up to now no new update to the rail planner app - still Thurbo trains are not bookable

Hello @inrareich,

I understand that the Thurbo trains are still marked as "Not in Pass network", our app team is still working to revise this case. However, the relevant team has already revised this incorrect information in the website's timetables.

So for now I would suggest you to add the journey manually for any journey using the Thurbo trains.

 

Thank you!

I
Rank
Userlevel 2

How can I add “manually” a trip with the app? Each time I want to add this route to my trip it refuses since the train is blocked ...

M
Userlevel 5
Badge +3

How can I add “manually” a trip with the app? Each time I want to add this route to my trip it refuses since the train is blocked ...

Hello @inrareich,

To add a journey manually in the App, after you search the journey on the Planner, you will have to scroll down. You will see a notification "Can't find your journey? Add it manually to your Pass". Then, tap the underlined phrase.

You will be directed to fill in some columns. So, please fill in the column based on the journey mentioned on the Planner (including the train number if possible).

 

I hope it will be helpful for you. If you have any other question, please write me again.

Thank you!

R
Rank
Userlevel 7
Badge +9

Yesterday's update finally corrects this.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
M
Userlevel 5
Badge +3

Yesterday's update finally corrects this.

Thank you for the reminder @rvdborgt!

Previously I checked using the internal App and it seems not updated yet. However, I checked again recently using the public App and it already shows in the Pass network.

I
Rank
Userlevel 2

Hi @Mukhammad - this works now I found the manual one! Thanks a lot

I
Rank
Userlevel 2

The app works now also with the Thurbo trains - great . Thank you!

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