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the payment amount doesn't correspond

  • July 21, 2023
  • 4 replies
  • 58 views

Valentina Silveira

Having trouble with my tickets, I don’t want a refound, I’d like the possibility to purchase in the right amount. I purchase via eurail website and received this emails. I still don’t have my money back or could purchase the ticket. When I try to purchase it shows the same price and say that this purchase its already loading 

 

Best answer by AnnaB

Please contact Customer Support through the link below. Only they can help you. 

https://eurail.zendesk.com/hc/en-001

 

4 replies

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  • Railly clever
  • Answer
  • July 21, 2023

Please contact Customer Support through the link below. Only they can help you. 

https://eurail.zendesk.com/hc/en-001

 


Valentina Silveira

I have already try to contact them but didn’t receive any answer 


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  • Railmaster
  • July 21, 2023

I have already try to contact them but didn’t receive any answer 

Did you receive a notification that they received your request? If not, have you checked your spam mailbox?


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  • Railly clever
  • July 21, 2023

@Mukhammad Can you please check what has happened?