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Transfer pass from broken phone

  • 28 January 2024
  • 3 replies
  • 73 views

Hi !

I’m going to travel for the first time with an interrail pass : from France to Stockholm, Narvik, the down the norwegian coast to Oslo and Copenhagen. Departure on feB 17th.

I bought the pass in november and installed it on my mobile but the phone broke. I bought a new one, evereything seemed  fine so I installed the app and transfered my pass. But then, after a few days, I do not have a connection anymore : neither by the SIM card, nor the 4/5G.

The pass is still not activated.

Could I transfer it again to another phone, given that it’s not activated yet ?
 

I read can you can only transfer once but I don’t know if it only applies when the pass is activated…

Starting to get a bit anxious about it…

Thanks !

Franck.

3 replies

F
Rank

It’s me again. I forgot to mention that I tried the sim card on another phone and it works… The problem seems to be the brand new phone. It might be hard having an exchange before departure and if I can’t transfer the pass again, what is the point ?

Thanks again.

Franck, Poitiers.
R
Rank
Userlevel 7
Badge +9

If you can't transfer the pass yourself, then you can always transfer the pass via customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

Mention your pass number (from the confirmation mail) and when you need it.

But since the pass hasn't been activated yet, maybe you can still do it yourself.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
F
Rank

Soory, I hit the wrong button… Of course, rvdborgt has the best answer and I thank him very much !

Franck, Poitiers.

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