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Question

transfer pass to another phone

  • May 19, 2026
  • 3 replies
  • 14 views

I have a pass on my app that is already activated, but want to use it on another device. Would it be possible to transfer it and then afterwards get it back on the initial device to use it with that device again? I saw the new feature of transferring the pass. It does not say anything about a limit on the transfers to another device on the website (second image). Although somewhere else they say you need to contact customer service if you want to transfer it more than once. However this might be old info? And i am fine with contacting them? Im just not sure if i could do this? Can i not just log into my app at another device and add my pass, without transferring it? I also saw another thread about this but that was 3 years ago and to be honest i dont really understand it. Thanks a lot in advance!! 

3 replies

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  • Railmaster
  • May 19, 2026

You can transfer a pass yourself only once.

If you want to transfer it a second time, then you need to contact customer service:

https://eurail.zendesk.com/hc/en-001/requests/new

However, if the validity period hasn't started yet, then you can cancel the activation, remove the pass from your phone and then add it on another phone. There is no need to activate a pass in advance.


  • Author
  • Right on track
  • May 19, 2026

Hi, thank you for the answer! Ive already traveled with it once so i cant cancel unfortunately. I indeed saw this info about needing to contact them. However, will that than become a problem? Can they refuse the request? Based on what? Have people here done this before and did it always work out? Thanks!


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  • Railmaster
  • May 19, 2026

It should be fine. I haven't seen any complaints about a second transfer being refused.