I have bought two passes for two separate trips
One trip starts tomorrow and I have linked this to one pass and activated the pass. But the app sent me a notification saying I am starting a trip tomorrow and have no connected trips. I have checked and have linked the trip to the right pass. How to solve?
Best answer by rvdborgt
One trip starts tomorrow and I have linked this to one pass and activated the pass. But the app sent me a notification saying I am starting a trip tomorrow and have no connected trips. I have checked and have linked the trip to the right pass. How to solve?
Does the message really say “no connected trips” or is it "no connected journeys”?
In the app, a trip is a collection of journeys, and a journey can contain consist of 1 or more trains. A journey can be added to a pass.
Can you post a screenshot of the My Trip page?
Can you post a screenshot of the My pass page?
There's no reason to activate the pass in advance.
One trip starts tomorrow and I have linked this to one pass and activated the pass. But the app sent me a notification saying I am starting a trip tomorrow and have no connected trips. I have checked and have linked the trip to the right pass. How to solve?
Does the message really say “no connected trips” or is it "no connected journeys”?
In the app, a trip is a collection of journeys, and a journey can contain consist of 1 or more trains. A journey can be added to a pass.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
