Hi everyone!
I have tickets on the NJ469 next week (16/05) from Paris Est to Salzburg.
Short version: one customer representative told me the train is not leaving from Paris, but Strasbourg because of construction work; another told me that the train was not modified and would still be leaving from Paris. Does anyone have more information about this train?
This is the long version:
Initially, the train was supposed to leave at 19:12 from Paris Est. However, on 25/04 we received a (somewhat cryptic) email from ÖBB (“Information zu Ihrer Verbindung”) telling us that “Der Fahrplan Ihrer Verbindung von Paris Est (16.05.2024 19:12) nach Salzburg Hbf hat sich geändert” (i.e. there have been modifications to our train).
Looking at the online timetables, it appears that NJ469 is no longer leaving from Paris, but from Strasbourg because of construction work. Indeed, on the nightjet.com website, one can find this message: “NJ 469: Due to construction work, this train cannot run between Paris Est and Strasbourg. As an alternative means of transport, you can take the next scheduled train. An additional ticket is required for the onward journey. Travellers affected can find out more details at www.sncf-connect.com.”
Shortly after that, I called the ÖBB hotline to have confirmation of the change. But the customer representative I spoke to immediately told me that the modification had been announced by mistake, that this was a “system error”, and that the train would be running as leaving from Paris Est at 19:12. I was surprised, so I insisted but the representative sounded really sure, and assured me that this was just a mistake (according to him: something about DB changing some of their timetables affecting ÖBB’s system?).
At the time, I didn’t ask for written confirmation. Because I would feel safer with a written confirmation, I wrote to ÖBB’s email support last week. But this week, they came back to me telling me “As I can see from my system, the NJ 469 cannot run from Paris Est to Strasbourg due to construction work”.
A bit confused, I called the ÖBB hotline again; and this time the customer representative I spoke to didn’t know anything about the NJ469, and told me again that the timetable showed that the train was leaving from Strasbourg.
This leaves me in a tricky situation: is the train leaving from Paris or not? If not, since the train is next week, it’s too late for me to book a French TGV from Paris to Strasbourg in the afternoon of the 16/05 (they’re all full). However my whole trip in Salzburg is planned already…
Would anyone have any information? Or advice as to whom I could ask for a definitive answer?
Thank you very much in advance, community!
alps_and_down
In the case you have the reservation just from Strasbourg you have to manage and pay on your self for the way to Strasbourg.