I accidentally pressed to activate a travel day today and so the app moved the start date today when my trip starts on july 30th, and it doesn’t late me change it anymore.
I already wrote to the assistance, I know u can not change it but maybe they can do something cause I really pressed by accident.
Did anyone have any similar experience?
Answer
wrong start date
Best answer by AnnaB
The only thing you can do is to contact Customer Support and ask for help. Use the link below and indicate that you are currently travelling to get a fast answer.
https://eurail.zendesk.com/hc/en-001
You get the question several times if you really want to activate a travel day, so it is rather difficult to activate a travel day by accident. You should not activate neither the pass nor a travel day in beforehand.
Well yes but if by accident u click okay instead of no it’s still an accident. Lets try not to judge, people might be tired or not read well. Mistakes happen even if it’s written two times.
The only thing you can do is to contact Customer Support and ask for help. Use the link below and indicate that you are currently travelling to get a fast answer.
https://eurail.zendesk.com/hc/en-001
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