My son is in Italy and has had his phone stolen. It seems as if the pass and it’s functionality is linked to the original ( stolen) phone and is not accessible with another phone. Is this correct and if so how can he book future train journeys?
Best answer by seewulf
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+14
He have to get in contact with customer support with this form they send then a new activation code for his pass :) https://eurail.zendesk.com/hc/en-001/requests/new
Thank you for your help. Great. I’ll pas this in. Is there a good telephone number for any future query etc or do you know if they can call him to sort this sort of query directly
+14
There is no CallCenter :/ There is this form and with this form they decide on the priority of a Problem :)
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