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Accidentally added a journey for today

  • 17 June 2022
  • 3 replies
  • 195 views
V

Hi, I accidentally added a journey to my trip for today when I was planning my trip. My travel pass is set for August though but it already shows that one travel day has been used. How is that possible? Could you please help me what to do with it? Thank you

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Best answer by seewulf 17 June 2022, 10:40

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seewulf
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Contact Customer Service Asap mention you activated the pass by mistake :) Delete all journey of today. Only Customer service can restore traveldays on the day itself or days in the past.  https://eurail.zendesk.com/hc/en-001/requests/new

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
A
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Userlevel 7
Badge +9

Did you connect a journey to you trip or did you connect the journey from your trip to your pass?

Have you activated you pass with a start date in August? As soon as you activate your pass the first day of the validity will be counted as a travel day.

If you post a screen shot it is easier to tell.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
V

I already wrote to the support and it should be fine. I just freaked out a bit because I added the train for today’s date by mistake and started thinking that it counted as well. I hadn’t noticed that it shows “1/7 travel days used” in default.

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