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Accidentally logged out, but it now says ''pass already activated''

  • 12 June 2022
  • 1 reply
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I accidentally logged out of the application, so I wanted to log in again, but I get an error that the application is wrong and I should download another one, but when I try to log in to the other one, I get a message that my Pass is already activated and I cannot connect it  with this app.  Does anyone know what to do in this situation?

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Best answer by rvdborgt 18 June 2022, 11:19

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  1. Make sure you have the latest app update. There was a buggy Android release earlier this week, which was fixed by an update 1 day later.
  2. If nothing helps, contact customer service and clearly state when you need to travel.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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