Skip to main content
Solved

Activate pass on a different phone


Parv Dua

I have activated all my family pass on one phone and wanted to do now one pass on each phone. My pass is from 21 june to 5 july activated and i have booked a ticket with seat reservation of that too. What will happen if i will deactivate from mine phone and login from another phone 

Best answer by Claudi.

@Parv Dua You can reach out to our customer service team to disconnect the relevant passes from their associated devices. 

View original
Did this topic help you find an answer to your question?

Angelo
Railmaster
Forum|alt.badge.img+10
  • Railmaster
  • May 31, 2022

To change phone is only possible via costumer service, they need some time due to big amount on requests. 


  • Right on track
  • July 21, 2022

Hello Community, 

I'm doing my interrail, started a few days ago. Because of health issues concerning a family member can I deactivate my pass and resume later or it's not possible because I'm already using it? Is there anything I can do to be able to stop the interrail and continue to use it later?

 

Thank you for your help. 

 

Ana 


Forum|alt.badge.img+9
  • Railly clever
  • July 21, 2022

No, you can't deactivate your pass once you have started to use it.


  • Right on track
  • July 21, 2022

Thank you for the reply.

 

Ana 


Forum|alt.badge.img+2
  • Community Manager
  • July 22, 2022

@Parv Dua You can reach out to our customer service team to disconnect the relevant passes from their associated devices. 


Forum|alt.badge.img+2
  • Community Manager
  • July 22, 2022
Ana Paiva wrote:

Hello Community, 

I'm doing my interrail, started a few days ago. Because of health issues concerning a family member can I deactivate my pass and resume later or it's not possible because I'm already using it? Is there anything I can do to be able to stop the interrail and continue to use it later?

 

Thank you for your help. 

 

Ana 

This is not possible, but you might be able to ask for an exceptional exchange or refund due to personal circumstances. Please reach out to our customer service team either via email or Twitter DM :) 


Reply