Adding mobile pass on new phone

  • 5 August 2021
  • 1 reply

Hello everyone,
has anyone ever had the problem that your phone broke before your journey where you had already added your mobile pass and now you can’t add it on the new phone? (“This pass is already activated on another device”).
Is there a possibility to add it on the new phone and deactivate it on the old one? 


Best answer by Nanja 5 August 2021, 16:05

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1 reply

Userlevel 7
Badge +8

Hi there, our Customer Support team will need to un- register your Pass from your old phone and send you instructions for connecting it on you new phone. You can submit your request here. Cheers,