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Adding pass to app?

  • July 5, 2022
  • 1 reply
  • 72 views
M

I added the pass to my app. Then my phone reset and I had to redownload the app. Now I can't add it to the app anymore because it says it's already loaded on another device. How can I do this? I'm leaving in less than a week!

Best answer by rvdborgt

You should contact customer service. Clearly state the start date of your trip (it is not enough to say your request is urgent) and mention your pass number (from the conformation email or your Interrail account).

1 reply

R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • July 5, 2022

You should contact customer service. Clearly state the start date of your trip (it is not enough to say your request is urgent) and mention your pass number (from the conformation email or your Interrail account).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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