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After reset, I can't add my pass to my mobile again

  • 23 July 2022
  • 1 reply
  • 29 views

My phone re-set mid journey, now I can't add my pass again to the same mobile. It says already added to a device. I am in the middle of the journey right now. I need urgently help.

 

Order Number EU30787033

Pass number VWTVF7

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Best answer by Al_G 23 July 2022, 03:03

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Userlevel 7
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You need to contact customer services to get your pass disconnected so you can re-install it.

 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Be sure to explain you are currently travelling.

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