App doesn't recognise outbound trip

  • 13 July 2023
  • 2 replies


I want to start my journey from Berlin to Basel tomorrow, direct connection, my residence country is Germany but the app does not recognise the outbound trip - so the ticket says it is not valid in Germany? What can I do? I didn’t find this question in the forum yet. Thanks for your help!=)

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2 replies

Userlevel 7
Badge +7

Do you have a global pass?

Userlevel 7
Badge +9

What type of pass do you have?