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App isn't accepting my passport number

  • 13 June 2022
  • 4 replies
  • 486 views
C
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Hi,

 

Is anybody having trouble with the app? I ma trying to activate my pass and it will not accept my passport number. It just says that something went wrong and goes back to passport number input page.

 

Thanks 

 

Claire 

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Best answer by Claire_T2022 13 June 2022, 20:36

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4 replies

A
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Userlevel 7
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Can you post a screen shot of the screen with the error message?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Rank
Userlevel 7
Badge +9

Is it the pass number or the passport number that is the problem? Can you post a screen shot of the screen with the error message?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C
Rank

Hi Anna, its at step 3 when you need to enter you passport number. I am inputting the 9 digit passport number from my UK passport, 

I cant post a screenshot at the moment but it says:

Something went wrong

Please try again or contact customer service.

 

I have sent an email but no idea how long it will take to get a response. 

 

Thanks 

C
Rank

It is working now! Deleted the app and reinstalled it. Thanks 

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