Hello there. So, I‘vê been using the app with no big issues for the last weeks and suddenly on My Trip it says “not connected to mobile pass”. I’ve updated the app but nothing changed. Can I just try to “add my pass” again, like the the first time or will this be a problem since I already activated it? Thank you!
Solved
App suddenly says “not connected to mobile pass”
Best answer by rvdborgt
You can try to add it again. If that doesn't work, check in My Pass whether your pass is still there and if so, what happens if you tap on "Go to My trip”. If that results in "No trip connected” or something similar, then contact customer service here:
https://eurail.zendesk.com/hc/en-001/requests/new
Also check the information to include:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-
Mention you are currently travelling, so it can be prioritised correctly.
You can try to add it again. If that doesn't work, check in My Pass whether your pass is still there and if so, what happens if you tap on "Go to My trip”. If that results in "No trip connected” or something similar, then contact customer service here:
https://eurail.zendesk.com/hc/en-001/requests/new
Also check the information to include:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-
Mention you are currently travelling, so it can be prioritised correctly.
I was crazy frustrated as all the above was happening to me. I had the most patient support staffer online with me from RailPlanner...It all comes down to the fact that your mobile pass can only be connected to one trip..The first one you booked. You must go off of the first one..IE: click on it and then add a new trip after that. I hope this makes sense. I was crazy trying to figure it out.
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