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Broken cell phone - log in on another cell phone to book

  • 19 August 2022
  • 1 reply
  • 63 views

Hello, I have already booked a ticket for a ride. But now my cell phone does not work. Previously I made a screenshot of the ticket and the connection and I can view it on my laptop. However, I don't know how to book my trip back without the cell phone. Can I log in with my account on another friends cell phone and book the trip for myself? So I can have the screenshots back on my own laptop?

 

 

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Best answer by AnnaB 19 August 2022, 09:12

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What do you mean by "book a ticket"?

Do you mean making a reservation or are you currently travelling and need to create the QR code that is your ticket?

 

Only Customer Support can disconnect you pass from the broken phone. Please use the form below to contact them. Write your pass number and the start date of your travel. If you are currently travelling, clearly write that. 

https://eurail.zendesk.com/hc/en-001/requests/new

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