Solved

Broken device urgently need help

  • 16 August 2021
  • 1 reply
  • 75 views

My device is broken and I am trying to add my mobile pass to my new device. On the website it says I need to contact customer service but I cant reach them already for 3 days. Can someone from interrail please help me? I need to use the mobile pass tomorrow. 
 

Thank you!

Pomme

icon

Best answer by Nien 16 August 2021, 12:32

View original

1 reply

Hey, let me try to help you. We de-attached your pass so you should be able to connect it again to the app on your new device. Read more about this via  https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/getting-started. You should also have received an email with instructions from our customer service.

 

Hope this helps!

Cheers,

Nienke 

Reply