Skip to main content
Answer

Broken phone and I am not able to add pass to new phone.

  • April 9, 2022
  • 3 replies
  • 147 views
Riley Qualls

My phone was broken yesterday with my pass on it, and I can not add it on my new phone until the other is deactivated. I have trips coming up over the next couple of days, I really need help. @Nanja 

Best answer by Sven

You must send a message to customer service. They alone can help you with this!

 

Also try it via Messenger and Twitter. I think they respond faster there.

 

Or contact customer service here Customer service

3 replies

S
Engin-ius
Forum|alt.badge.img+9
  • Sven
  • Engin-ius
  • Answer
  • April 9, 2022

You must send a message to customer service. They alone can help you with this!

 

Also try it via Messenger and Twitter. I think they respond faster there.

 

Or contact customer service here Customer service

seewulf
seewulf
Railmaster
Forum|alt.badge.img+16
  • seewulf
  • Railmaster
  • April 9, 2022

@Riley Qualls  as Nanja is here mostly online on Standard Workdays Monday-Friday and she will refer you aswell to the customer Service. I recommend to fill the ServiceForm from the link provided by @Sven 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
Riley Qualls
  • Riley Qualls
  • Author
  • Rail rookie
  • April 9, 2022

Thank you! 

Terms and Conditions & Privacy PolicyAccessibility statement