I broke my phone 2 days ago, I have a new one but I can't use the pass. I'm leaving in 3 hours, it's urgent !!
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Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form. Write that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
We're working hard to prioritize customers in need of urgent assistance. Luckily this issue has already been resolved :)
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.