I broke my phone 2 days ago, I have a new one but I can't use the pass. I'm leaving in 3 hours, it's urgent !!
Best answer by Claudi.
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Broken phone. Can't use my Pass.
Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form. Write that you are currently travelling.
https://eurail.zendesk.com/hc/en-001/requests/new
- Eurail Moderator
- 271 replies
-
1 August 2022
- Answer
We're working hard to prioritize customers in need of urgent assistance. Luckily this issue has already been resolved :)
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