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Broken phone. Can't use my Pass.

  • July 28, 2022
  • 3 replies
  • 114 views
Giacomo Taccola

I broke my phone 2 days ago, I have a new one but I can't use the pass. I'm leaving in 3 hours, it's urgent !!

Best answer by Claudi.

We're working hard to prioritize customers in need of urgent assistance. Luckily this issue has already been resolved :)

3 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • July 28, 2022

Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form. Write that you are currently travelling.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Railly clever
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  • AnnaB
  • Railly clever
  • July 28, 2022

@annie.papadopoulou @Claudi.Moll Immediate assistance needed

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C
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  • Claudi.Community Manager
  • Community Manager
  • Answer
  • August 1, 2022

We're working hard to prioritize customers in need of urgent assistance. Luckily this issue has already been resolved :)

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