My phone broke yesterday and I had to factory reset it. I redownloaded the interrail app but can't add my global pass as it says it's already been activated on a different device. I contacted customer services via the form on the website yesterday but I've had no reply. I am already travelling (first travel day was 3/7/22) and ended up having to pay cash for a train ticket this morning. I sent an email today also but no reply to that either. I URGENTLY need to access my pass again as I need to travel again tomorrow (7/7/22). 

Thank you,

Rowen Morris Lancashire

(Edit: I'm using my partner's phone to post this so that's why it's showing as posted from her account)