Broken phone - travelling in 3h

  • 9 January 2023
  • 2 replies


I’ve broken my phone yesterday evening and I’m travelling today, at 11h26. I’ve contacted the Customer Support by filling up their form yesterday evening when it happened but I haven’t had an answer yet. Do you know if it usually takes time ? Is there another way I can disconnect my pass from my broken device ?

Update : they answered 15mn after this message. So thanks to the Eurail / Interrail team for their quick reaction !


Best answer by Mukhammad 24 January 2023, 15:19

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2 replies

Userlevel 6
Badge +4

Glad to see it's pretty quick! Thanks for keeping us posted on this process.

Userlevel 5
Badge +3

Topic solved