Dear everyone,
Travelling today… but my phone just broke.
What to do? I tried to connect the pass to another phone, but it won’t allow me? How can I reach my QR code? Do you know how to reach the customer service directly asap?
Thanks a lot!!!
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Dit kan uiteraard wegens anti-fraude enkel door de service gebeuren. Geluk dan dat het heden weer werkdag is. Contactformulier invullen en duidelijk de ingangsdatum melden.
You need to contact Customer Support and ask them to disconnect your pass from the broken phone. Please use the form below to contact them. Write your pass number and that your travel starts today.
https://eurail.zendesk.com/hc/en-001/requests/new
Hi
Luckily enough, I have found your Pass with your email address registered here. I took the liberty of deactivating the Pass from the broken device, so you can start your journey as soon as possible.
Have a lovely day!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.