Broken phone - travelling today

  • 27 December 2022
  • 3 replies

Dear everyone,

Travelling today… but my phone just broke.

What to do? I tried to connect the pass to another phone, but it won’t allow me? How can I reach my QR code? Do you know how to reach the customer service directly asap?

Thanks a lot!!!



Best answer by Camilo. 28 December 2022, 10:59

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3 replies

Userlevel 7
Badge +5

Dit kan uiteraard wegens anti-fraude enkel door de service gebeuren. Geluk dan dat het heden weer werkdag is. Contactformulier invullen en duidelijk de ingangsdatum melden.

Userlevel 7
Badge +9

You need to contact Customer Support and ask them to disconnect your pass from the broken phone. Please use the form below to contact them. Write your pass number and that your travel starts today.


Userlevel 6
Badge +3

Hi @Muis 

Luckily enough, I have found your Pass with your email address registered here. I took the liberty of deactivating the Pass from the broken device, so you can start your journey as soon as possible. 

Have a lovely day!