Skip to main content
Solved

Broken phone - travelling today

  • December 27, 2022
  • 3 replies
  • 109 views

Dear everyone,

Travelling today… but my phone just broke.

What to do? I tried to connect the pass to another phone, but it won’t allow me? How can I reach my QR code? Do you know how to reach the customer service directly asap?

Thanks a lot!!!
 

 

Best answer by Camilo.

Hi @Muis 

Luckily enough, I have found your Pass with your email address registered here. I took the liberty of deactivating the Pass from the broken device, so you can start your journey as soon as possible. 

Have a lovely day!

View original
Did this topic help you find an answer to your question?

3 replies

Camilo.
Forum|alt.badge.img+3
  • Eurail Moderator
  • 357 replies
  • Answer
  • December 28, 2022

Hi @Muis 

Luckily enough, I have found your Pass with your email address registered here. I took the liberty of deactivating the Pass from the broken device, so you can start your journey as soon as possible. 

Have a lovely day!


Forum|alt.badge.img+9
  • Railly clever
  • 5990 replies
  • December 27, 2022

You need to contact Customer Support and ask them to disconnect your pass from the broken phone. Please use the form below to contact them. Write your pass number and that your travel starts today.

https://eurail.zendesk.com/hc/en-001/requests/new

 


Forum|alt.badge.img+5
  • Full steam ahead
  • 3893 replies
  • December 27, 2022

Dit kan uiteraard wegens anti-fraude enkel door de service gebeuren. Geluk dan dat het heden weer werkdag is. Contactformulier invullen en duidelijk de ingangsdatum melden.


Reply