Hello, we are already travelling, and the phone of my travelling Partner is broken.
we Need the pass on the 3.9. to get from Roma to Napoli.
We already contacted you, but we Need a response very quickly.
please help du, to activate the pass on another phone.
With Kind regards,
Best answer by Felipe.iturrietaView original
Hello Lea! I see in our system that my colleagues have already de-registered your friend's Pass from the broken phone. If that is not the case, please let us know the order number of the Pass so we can de-register it.