Can't access rail planner app - won't let me pass privacy page

  • 8 August 2022
  • 2 replies

Hi, I'm trying to get into my rail planner- app, I haven't had any issues before but since it has just updated it won't let me past the privacy policy page. I check the box to agree, but then it says something went wrong. I need to get into the app but don't know how. Any suggestions? 



Best answer by Anonymous 9 September 2022, 13:26

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2 replies

Userlevel 6
Badge +4

I have the same issue. Only allows me to accept the policy while online and thus making the app unusable offline. This should be speedily fixed.

Hello! Thank you for your question. Please accept my apology for the late response.


This sounds like a technical issue. We suggest enabling error log- if possible- so we can look into the details of the issue.

Please let me know if you need any assistance at the moment.


Kind regards,