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Can't add Mobile Pass

  • 10 September 2021
  • 2 replies
  • 24 views

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?
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Best answer by seewulf 10 September 2021, 16:32

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Userlevel 6
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Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more

I got in contact, now i’m waiting for a response.

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