Can't add Mobile Pass

  • 10 September 2021
  • 2 replies

I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?

Best answer by seewulf 10 September 2021, 16:32

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2 replies

Userlevel 7
Badge +15

Get in contact with customer support that they can recover your pass so that you can activate your pass once more

I got in contact, now i’m waiting for a response.