I'm planning to start my journey on Sunday, but I have a problem with my mobile pass. I just removed all my mobile's data and reinstalled the Rail Planner app. Now, when I add my pass, it says that the pass was added into another device. But actually, it is still the same device. What should I do?
Solved
Can't add Mobile Pass
Best answer by seewulf
Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more
+16Get in contact with customer support https://eurail.zendesk.com/hc/en-001/requests/new that they can recover your pass so that you can activate your pass once more
Login to the community
No account yet? Create an account
Social Login
Login with Eurail/Interrail accountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.