I have tried for hours not to add my mobile pass as well as add passengers to my account. Well, IT’S NOT WORKING. Your site does not “see” my pass and tells me the passengers don’t exist. I need to make reservations NOW
Can't add my mobile pass and add passengers to my account
Best answer by rvdborgt
There is no real person to speak to, at least not at Eurail. Maybe there is at Raileurope, I don't know. There is Eurail customer service but don't expect a quick answer because they're very busy with urgent requests alone, i.e. from people currently travelling or travelling soon.
3rd party sellers probably send (some of) their data to Eurail, so maybe something went wrong there, or if you bought the passes today, maybe the data exchange still needs to take place.
However, reservations can be done in many places, depending on which trains you want to book. Mostly also cheaper than on Eurail, since they charge extra.
Here's the main overview. And this thread contains extra information from experienced travellers:
If you'd like advice on where/how to book a specific train, then please specify origin, destination, date and departure time, so people can advise.
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