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Can't choose the Paper Pass for Eurail Global Pass

  • 25 June 2021
  • 7 replies
  • 235 views
Ove Christopher Mattmann

Does somebody know the reason for why it’s no longer possible to order the Paper Pass? A week ago when I first tried to get the Pass it was still an option, but back then I didn’t have enough money on my credit card.. I really don’t want to rely on the battery of my phone to have a valid rail ticket when I’m traveling!

I also find it weird that the eurail team doesn’t seem to have a proper Contact Address for these kinds of issues. They didn’t answer to my facebook message.

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Best answer by Nanja 27 June 2021, 12:56

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7 replies

Ianthe de Bra

Heyy, I've got the same issue! The order shows the paper pass option for one second and then disappears for some reason… Let me know if you found out how to get the paper pass!

R
Rank
Userlevel 7
Badge +9

You can always go to the station ticket office for the paper version. But the website should offer it too.

@Nanja, what's the best way to contact technical support?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
seewulf
Rank
Userlevel 7
Badge +14

You can always go to the station ticket office for the paper version. But the website should offer it too.

@Nanja, what's the best way to contact technical support?



Carefull. Eurail passes aren´t sold everywhere like Interrailpasses :/ Atleast at these stations they are sold for sure https://www.eurail.com/en/get-inspired/trains-europe/useful-train-information/eurail-aid-offices

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
Rank
Userlevel 7
Badge +9

You can always go to the station ticket office for the paper version. But the website should offer it too.

@Nanja, what's the best way to contact technical support?


Carefull. Eurail passes aren´t sold everywhere like Interrailpasses :/ Atleast at these stations they are sold for sure https://www.eurail.com/en/get-inspired/trains-europe/useful-train-information/eurail-aid-offices

Oops, I guess I was distracted by the indicated countries of Ove and Iante, which are both in Europe, which would only make them eligible for Interrail rather than Eurail.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N
Userlevel 7
Badge +8

Hi Ove and Lanthe, thanks for your question. Unfortunately, we have been experiencing issues when delivering paper Passes outside of Europe. We are working hard to solve these issues but, in the meantime, to avoid delayed deliveries or lost packages, we are currently only offering the electronic version of the Pass (the "mobile Pass"). 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
N
Userlevel 7
Badge +8

You can always go to the station ticket office for the paper version. But the website should offer it too.

@Nanja, what's the best way to contact technical support?

Our Customer Support team also offers technical support. They can be reached via customerservice@eurail.com or any of the other contact options listed here: https://www.eurail.com/en/help.

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
R
Rank
Userlevel 7
Badge +9

Unfortunately, we have been experiencing issues when delivering paper Passes outside of Europe. We are working hard to solve these issues but, in the meantime, to avoid delayed deliveries or lost packages, we are currently only offering the electronic version of the Pass (the "mobile Pass"). 

Then it would be best to mention this explicitly when people are ordering a pass.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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