Hi everyone, I contacted the customer a week ago, but I still don't receive emails from them, I need to know as soon as possible if they can send me the paper pass with the right data.
Can't get in touch with Customer Support
When is your travel date and did you mention that to to customer service? That is an important factor in how requests are prioritised. It is not enough to say it is urgent, you need to be concrete.
I leave in August, but while I was applying to speak with the custumer, I stated that my vacation starts "in two weeks or more" and I put that
Login to the community
No account yet? Create an account
Social Login
Login with Eurail/Interrail accountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.