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Can't login to the app

  • 18 July 2022
  • 3 replies
  • 421 views

Hello, I was logged in to the discover eu app on my phone and had added my interrail pass there. Then I deleted the app off my phone and redownloaded it but when I try to log in the app tells me that my account is already connected to another device. I don’t know what to do, I travel in 1 week. If anyone can help me, I would appreciate it a lot.

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Best answer by AnnaB 18 July 2022, 16:49

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Only Customer Support can help you with this. Contact them through the form below. Write the pass number and the start date of your travel.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Did I fix it self I have the same issue ?

Did I fix it self I have the same issue ?

I sent an email to https://eurail.zendesk.com/hc/en-001/requests/new and also customerservice@interrail.eu saying what the problem was and also my pass number, my order number, my first travel day,my email and my name and they responded within one hour saying I could now log in to the app.

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