Hello
Activated on Wednesday in my journey. There no way to delete by myself.
I have to use it on 12th of Feb
Please remove it so that I can add a journey on 12th of Feb
Help me~~ It is emergencia. Time is not enough
Answer
cancel journey
Best answer by rvdborgt
Please contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Also, never activate a pass or a travel day in advance. Once validity has started, you can't cancel the activation anymore.
Please contact customer service:
https://eurail.zendesk.com/hc/en-001/requests/new
Also, never activate a pass or a travel day in advance. Once validity has started, you can't cancel the activation anymore.
It seems as you have started the validity of your pass a week ago as you now have 23 days left of the 30 day validity. It is not a good idea to activate the pass and start the validity before your first travel day. If you are lucky, Customer Support, can help you. Otherwise your pass will only be valid for another 23 days. Or maybe you are already traveling. In that case ignore my comment above.
And also never activate a travel day in advance. Only do that just before boarding the first train of the day.
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