• 10 July 2021
  • 2 replies

Can I cancel my Pass if new limitations are set because of covid-19?
Can I get my money back then?



Best answer by Nanja 12 July 2021, 12:59

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2 replies

Userlevel 7
Badge +14

You can cancel on the standard rules

Bought without plus insurance
85% of Standard Passes
Promotional Pass non refundable :/

if you bought the plus option you can cancel
100% of Standardpasses
85% of Promotional passes

Last year they offered as Covid was new that you can travel later exchange the pass for a new one with later traveldates :) If they offer it once again is their own decision :)

Userlevel 7
Badge +8

Hi, refund requests can be made via your account on our website. If you have purchased a standard Pass, you will get 85% refunded, while 15% is retained as cancellation charges. In case Plus was purchased together with the Pass, a 100% refund will be granted. Note: Plus is only available during Promotions, and costs for Plus are non-refundable. For our full refund and exchange policy, have a look here.