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Cannot activate pass

ppuree
Rank

Cannot activate my pass. Similar to many others users here.

Note that

  1. use latest version of app
  2. already turn on enable error loggin
  3. i would to travel on this friday 28 may.
  4. order number is eu30635299 and #XC62V1
  5. if too difficult, can i simply activate manually at train station ? 

see error msg below. Yr kind support is appropriated. 
 

 

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Best answer by ppuree 24 May 2022, 11:32

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3 replies

R
Rank
Userlevel 7
Badge +9

You'll need to contact customer support. Give them all information and do mention your travel date.

Do you have iOS or Android? Which version?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
ppuree
Rank

I had sent the issue to customer support  as well. I have no response so far. 
My version is ios ver.23.2

it looks like i need to keep waiting then. How long normally does it take for the reply? 2 days?
it seems to be very common problem.  Wish u cud fix this bug soon.

 

regards

ppuree
Rank

I just got contacted by support team. 
This problem would cause to one using bhuddhism year (or other non christian /gregorian year). 
 

Simply change For iphone.. goto setting → language → calendar → gregorian . Then it should be fine. Hope this is helpful.

cheers

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