Please can you help? I keep trying to add my pass but it says over and over again, “something went wrong, please try again or contact customer service if this keeps happening”
I start travelling next week so am worried! thanks
Answer
Cannot add my pass to my mobile
Best answer by juliadbau
Thanks for your help I did read those instructions but nothing helped so I contacted customer service. I did get a very prompt reply from them and it turned out that there was indeed some technical problem - didn’t really understand, to do with the coding? : and they fixed it for me. Thank goodness!
Please check this article:
If that doesn't help, then contact customer service here:
https://eurail.zendesk.com/hc/en-001/requests/new
Mention when you start travelling and include the information mentioned here:
https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Information-required-when-contacting-us
Thanks for your help I did read those instructions but nothing helped so I contacted customer service. I did get a very prompt reply from them and it turned out that there was indeed some technical problem - didn’t really understand, to do with the coding? : and they fixed it for me. Thank goodness!
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