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Cannot save journey to pass

  • 22 February 2022
  • 3 replies
  • 70 views
Josh Hanz

 

Every time I try to save a journey with this app, I receive this error.  What can I do to stop it, and properly save a journey?

 

The worst place this error occurred is the Netherlands.   Please help.

Thanks

Josh

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Best answer by rvdborgt 22 February 2022, 16:55

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3 replies

R
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  1. Do you have the latest app update? It should be version 21.6.0 (go to More and scroll down.)
  2. Can you add a journey manually without this error? You can do that using the link at the bottom of the planner results.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Josh Hanz

I am already at 21.6.0

I cannot add any journey manually. 

R
Rank
Userlevel 7
Badge +9

Then go to More > Settings and enable error logging. Then try again to save a journey again to generate some error logs.

Then contact customer service, with a description, your screenshot and also say you've turned on error logging and say you're currently travelling.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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