Cant use my interrail pass ''activated in another mobile phone''

  • 23 June 2022
  • 1 reply

Hi, ive purchased my interrail pass, everything was ok. Later, i restored my iPhone, and now, i cant use my pass because it said that it is activated in another mobile phone. Whan can i do?

Thank you so much!!


Best answer by AnnaB 23 June 2022, 17:53

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Userlevel 7
Badge +9

The pass is connected to the phone and only Customer Support can disconnect the pass so that you can connect your pass again.

You should immediately contact Customer Support through this form. Customer Support is overloaded with requests so you need to clearly write when your first travel day is so that Customer Support can prioritise your request correctly. Please also write your pass number in the request. The pass number is in your confirmation email and in your Interrail/Eurail account.