Hi there!
I am currently travelling, so this is really urgent.
I just recently moved to Sweden and when I bought the rail pass I still had my address in Germany. I would like to change my pass address to Ritarvägen 8, 16831 Bromma, Sweden.
Could you please help me out? I would appreciate your help :)
I already opened quite a few tickets on Zendesk already. Please excuse the spam, but I am wasting money on tickets.
Best regards,
Johannes
Best answer by Nanja
View originalIf the pass already is in use Customer Support can't make any changes to the country of residence.
Please remove the personal information from your topic. Only Customer Support can help you with this.
I suggest that you try to log into the request database to see if there is a request logged for your email address. If there is no request for your email address, you need to enter a new request.
Use this link to come to the request database.
https://eurail.zendesk.com/hc/en-001/requests/new
Click "Sign in" in the upper right corner.
Enter your email address and Click " Get a password".
If the system doesn't recognise your email address, then there is no request registered and you need to go back to the start screen and enter a request.
If you get a password, you can then log in and look at the status of your request.
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
