Change date of first travel day (activation date)

  • 4 August 2022
  • 1 reply

Hello everyone, how do I change the date of the first day of travel? In the Rail Planner app I activated August 4, I have no planned travel days in "My Trip" and I want to postpone it to November. Anyone know how to proceed? Thanks . Have a good day


Best answer by Al_G 4 August 2022, 11:48

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Userlevel 7
Badge +4

You can only delete a pass day up to 23.59 CET the day before, once a day has started it is fixed.


If you have activated your pass for today the only way to reset it is contacting customer services.