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Change my travel days

  • December 29, 2021
  • 1 reply
  • 109 views

Moritz Brüning

I wanted to go tomorrow from Maastricht to Barcelona and can not do the trip right now because of the covid variant omicron. When I want to delete my trip to deactivate my ticket and keep it for the next months, It is not possible. It was not possible to deactivate the pass before, as I just received the cancelation of my airbnb in Barcelona due to an infection of my hosts. I already canceled the reservations I had for some trains. I would appreciate it a lot If you could answer me quickly, as I really want to do this trip when the whole pandemic situation permits it and it will be impossible for me to spend 180 Euros again. 

Would appreciate your help a lot!

Best answer by Nanja

Hi Moritz, please contact our Customer Support via this form. They will be able to assist you. Cheers, 

1 reply

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  • Retired Community Manager
  • Answer
  • December 30, 2021

Hi Moritz, please contact our Customer Support via this form. They will be able to assist you. Cheers,