I bought a mobile pass and but entered the wrong validity period. Unfortunately, the validity period has now started but I am not going to be able to use any travel days from this. Is there any way I can still change this (the dates should fall a month later)? Or possibly refund (I did not buy Plus)?
Answer
Change validity period on my mobile Pass
Best answer by thibcabe
As you have not travelled, contact customer support : https://eurail.zendesk.com/hc/en-001/requests/new
They're the only one who can help.
As you have not travelled, contact customer support : https://eurail.zendesk.com/hc/en-001/requests/new
They're the only one who can help.
This is one of the reasons why you should not activate a pass in advance.
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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