Changed mobile phone - how to have the pass on there?

I have changed my movile phone and now i can’t get my pass because it is active in the oldest phone. So how can i solve this problem? Please it’s very urgent because my trip starts in less than two weeks, so if anyone have this problem and could give me an answers it will be very nice. Thank you so much


Best answer by AnnaB 14 July 2022, 17:53

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2 replies

Userlevel 7
Badge +8

Only Customer Support can help with this. The best is to contact them through this form. Write your pass number in the request.

Customer Support is overloaded with requests so you need to clearly write what date you will start travelling so that Customer Support can prioritise your request correctly.

Userlevel 7
Badge +3

You have to contact customer services to get a pass deactivated from a device so you can put it on a new one.

As you appear to still have the old phone I suggest you keep it in case you can’t get this done.