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Changing Country of Residence

  • May 31, 2022
  • 2 replies
  • 50 views

Leonore Zutter

Hi,

When buying the interrail pass on the last day of the discount, I gave the wrong country of residence. My first travel day will be Sunday 05/06/22 (in 5 days). How can I get this residence changed ASAP. 

 

Thankyou!

Best answer by Nanja

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).

2 replies

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  • Railly clever
  • May 31, 2022

 You need help from Customer Support to fix this.

Fill in this form and clearly state that you need help immediately as you will be travelling very soon.

https://eurail.zendesk.com/hc/en-001/requests/new


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  • Retired Community Manager
  • Answer
  • August 9, 2022

Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange).