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Contacting support

  • 30 May 2022
  • 5 replies
  • 111 views

Tried since Friday night to contact support because I want to exchange my pass for another type. No response from them yet. I don’t want to activate the pass, since it’s harder to exchange them, but in the meantime, I can’t use the pass for traveling. Anyone know how to contact a live person at Eurorail?

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Best answer by AnnaB 30 May 2022, 10:57

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Userlevel 7
Badge +9

Did you contact Customer Support  through this form?

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests. Please let Customer Support know that you are currently travelling so that they can prioritise your request correctly.

 

Thanks

i will give that a try

I did as you suggested, still no response after 24 hours 

Userlevel 7
Badge +9

Pleas check the exchange policy.

Basically, all exchanges start with you buying a new pass (which you can use immediately) and then requesting the exchange.

Ok thanks

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