Contacting support

  • 30 May 2022
  • 5 replies

Tried since Friday night to contact support because I want to exchange my pass for another type. No response from them yet. I don’t want to activate the pass, since it’s harder to exchange them, but in the meantime, I can’t use the pass for traveling. Anyone know how to contact a live person at Eurorail?


Best answer by AnnaB 30 May 2022, 10:57

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5 replies

Userlevel 7
Badge +9

Did you contact Customer Support  through this form?

Customer Support is currently overloaded with requests. Please let Customer Support know that you are currently travelling so that they can prioritise your request correctly.



i will give that a try

I did as you suggested, still no response after 24 hours 

Userlevel 7
Badge +9

Pleas check the exchange policy.

Basically, all exchanges start with you buying a new pass (which you can use immediately) and then requesting the exchange.

Ok thanks