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Customer Support - how long to wait for answer

  • April 9, 2022
  • 2 replies
  • 176 views
E

I have contacted customer support on march 30th to get a pass cover numbers so I can make some reservations. How long does it usually take to get an answer? I got a mail after two days saying that they have very much work to do. 

Best answer by seewulf

Maybe you ask @Nanja  via Private Message with your booking reference as she is able to provide you with one aswell. She is currently in the weekend and wouldn´t be online before Monday :/

2 replies

seewulf
Railmaster
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  • seewulf
  • Railmaster
  • Answer
  • April 9, 2022

Maybe you ask @Nanja  via Private Message with your booking reference as she is able to provide you with one aswell. She is currently in the weekend and wouldn´t be online before Monday :/

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
E
  • Erma
  • Author
  • Right on track
  • April 23, 2022

I finally got an answer on April 21st. 

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